Subscription FAQs

Our simple subscription service ensures you never run out of your favourite products. You'll save 20% on every order and you can pause or cancel any time. There is no commitment and you can cancel anytime without any charges. You also get FREE delivery with every order.

You can access your Customer Portal through your Account Login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link.

Alternatively, you can access your account using the Customer Portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email. 

If none of above works, just contact us and we will sort it out for you.

Yes you can remove products any time. Just log in to ‘My Account’ in the top navigation bar of our website, then find the correct product and click ‘Manage subscriptions’.

Absolutely! You may add as many products as you’d like to your subscription.

Yes you can! Just opt for one-off delivery when selecting the product.

Absolutely! We recommend using our products every day to maintain levels of the active ingredient in your body. If you would like to take more or less than one pack a month you can easily adjust the amount and frequency of each order via your online account. Just log in by clicking ‘Account’ in the top navigation bar of our website, then find the correct product and click ‘Edit my subscription’.

Your subscription orders will be sent Royal Mail 1st Class, so you should receive your delivery in 2-3 working days. If you live outside the UK your delivery is likely to take longer.

We now offer free delivery on all subscription orders.

You don't have to do anything. All subscription orders processed after 29th Aug 2020 will automatically be with free delivery.

Absolutely! We also offer FREE delivery on all subscription orders. We deliver to over 45 countries including the EU, USA, Canada, Australia, Japan and Middle-East. Customers are able to find out whether we deliver to your chosen country/location during the checkout process

Yes you earn points on subscription too, giving you double savings!

In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if your billing address has changed or if you need to update your email address.

In the same section you can update your credit card details

In order to cancel your subscription, you will first need to log in to your account. Within the Subscriptions tab, click the Cancel link next to the subscription order you would like to cancel. On the following page, you will be prompted to enter a cancellation reason. You can always contact us if you are having issues with managing or cancelling your subscription.