PureXtracts is a UK-headquartered company with offices in France. All internet orders are fulfilled from the UK and are shipped via Royal Mail on the same working day if received before 2pm. However, during busy periods, particularly in March, November & December, there may be a delay of 24 hours due to high order volume. Orders are posted via Royal Mail 1st class non-tracked delivery for UK addresses and airmail for all non-UK addresses. We sometimes use Hermes and UPS too.
April 2021 UPDATE (12/4/2021): Royal Mail and Hermes have made us aware that they are processing unexpectedly high volume of parcels therefore there could be few days delay in delivering the post.
COVID-19 update: We are processing online orders as normal.
UK postage: PureXtracts offers free standard postage on orders over £25. Orders under £25 are charged £2. There is an option to upgrade to next-day guaranteed delivery for £6.99.
Postage on subscription: We offer FREE delivery on all subscription orders.
International postage: PureXtracts delivers to over 45 countries including the EU, USA, Canada, Australia, Japan and Middle-East. Customers are able to find out whether PureXtracts delivers to your chosen country/location during the checkout process.
For most countries, we offer FREE standard international postage on orders over £30. Orders below £30 are charged £3.50. Exact charges are calculated at the checkout. PureXtracts is not responsible for any customs and duties levied by your respective country, although all packets are marked as gifts when posting.