Delivery

PureXtracts is a UK-headquartered company with offices in France. All internet orders are fulfilled from the UK and are shipped via Royal Mail 1st class on the same working day (Mon-Fri excluding bank holidays) if received before 2pm. However, during busy periods, particularly in March, April, July, November & December, there may be a delay of 24 hours due to high order volume. Orders are posted via Royal Mail 1st class non-tracked delivery for UK addresses and airmail for all non-UK addresses. We sometimes use Hermes and UPS too.

May 2022 UPDATE (10/5/2022):  we are having a 24-48 hours delay in dispatching orders in the month of March due to high volume of orders. We apologise for any inconvenience. 

COVID-19 update: We are processing online orders as normal.

UK postage: PureXtracts offers free standard postage on orders over £25. Orders under £25 are charged £2. There is an option to upgrade to next-day guaranteed delivery from £6.99 (UPDATE- we have temporarily disabled next day delivery due to high volume of orders, we apologise for any inconvenience).

Royal Mail update (10/5/22): we've been aware that Royal Mail are having severe delays in delivering post and parcel due to staff shortages with some areas not receiving posts for up to 1 week. 

Postage on subscription: We offer FREE delivery on all subscription orders. 

International postage: PureXtracts delivers to over 45 countries including the EU, USA, Canada, Australia, Japan and Middle-East. Customers are able to find out whether PureXtracts delivers to your chosen country/location during the checkout process.

For most countries, we offer FREE standard international postage on orders over £30. Orders below £30 are charged £3.50. Exact charges are calculated at the checkout. PureXtracts is not responsible for any customs and duties levied by your respective country, although all packets are marked as gifts when posting.