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Frequently Asked Questions

Whilst the ingredients in our products are known to have medicinal healing and health benefits, we are unable to advise you about specific medical conditions. The information about our different oils and dry extracts is for information and interest only. It is not intended to offer professional medical advice or treatment for any condition. You should not use our site or advice within to treat health conditions or to self-diagnose. We recommend that you consult your GP or other medical professional if you have any health concerns whatsoever.

Pregnancy. Herbs and spices could have some effects and may cross through the placenta to the baby, affect hormonal balance or stimulate early labour. It is always wise to talk to your midwife, doctor or other healthcare provider before using our products whilst pregnant.

Nursing. Any herbs, spices or extracts a nursing mother takes may pass through her breast milk to the baby. Babies are much more sensitive to herbs than adults. We recommend talking to your midwife, doctor or other healthcare provider before using our products whilst nursing as herbs and spices extracts could have a stronger or different action on babies and small children than on adults.

Yes. We believe that whatever you put in, and on, your body should be as pure and 100% natural as possible. All PureXtracts products are 100% natural, gluten free, dairy free and suitable for vegans.

PureXtracts massage oils and dry extracts should be stored away from direct sunlight and heat sources, in the original packaging they were supplied in. Refrigeration is not necessary. Keep the oil bottles with caps on. The less you expose your oils to air, the better, as oxygen could lead to oxidation in pure oils.

Dry Extracts. All PureXtracts Dry Extracts come with a best before date printed on the packaging. Because our products are so pure, you won’t need to use very much at a time, so they will last a long time.

Turmeric Massage Oils. The viability/freshness or shelf life of our turmeric massage oils is influenced by several factors including plant type, production date, and handling and storage (ours and yours). As a guide, they should last for up to 1 year or even longer if stored correctly.

Yes. All our oils are 100% pure and natural, they are completely safe to apply directly to the skin. They are suitable for all skin types. However, if you have any concerns, you should consult your doctor or other medical professional before using our products.

Everyone’s body type is different and therefore some people may need to use more than others. It also depends what you’re using our products for – applied directly to the skin, in a bath or even in candle burner. Our products are very pure so you will find you need less of them than you might find with similar products from other companies.

Yes. Our Dry Extracts come in a useful, resealable and 100% recyclable packet. They’re also dishwasher safe too, so once you've finished the contents, you can wash it out and reuse it to store something else! Our oil bottles are also 100% recyclable.

Yes absolutely! Although if you make an account with us, you will be able to earn reward points

Whilst we aim to ship all orders placed before 2pm on the same day via Royal Mail, there may be up to 24 hours delay in posting your parcel during busy times. Orders are posted via Royal Mail 1st class non-tracked delivery for UK addresses and airmail for all non-UK addresses. For international deliveries, PureXtracts is not responsible for any customs and duties levied by your respective country, although all packets are marked as gifts when posting.

Shop with complete peace of mind! You can return our products within 21 days of order date. Products should be unopened and in original sellable condition. Just contact us if you want to return and we will send you instructions on how to return back to us, Unfortunately we don't refund postage cost. 

The best way to get into touch with us is via contact us page or via Live Chat (box on bottom right of your screen). We aim to reply within few working hours.

In order to keep our overheads down (and therefore keep cost of the products low) we don't have a phone number to call but if you wish to speak with us, just send us a message with your phone number and someone will call you! 

The information provided in our various listings is general in nature and for informational purposes only. It is not meant to substitute the advice provided by your own physician or other medical professional. None of these statements are a recommendation as to how to treat any particular disease or health-related condition. If you suspect you have a disease or health-related condition of any kind, you should contact your health care professional immediately.

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